PRIVACY NOTICE
At Europe Arab Bank plc (EAB), we understand how important it is to our customers that their personal information is kept confidential and secure. We are dedicated to protecting your privacy and providing you with the highest level of service. This Privacy Notice outlines how we collect, use, and protect the security of your information.
In this Privacy Notice, where we say "we", "us", "our", "EAB" and the "Bank", we mean Europe Arab Bank plc. Where we say "our Website", we mean eabplc.com. Where we say "you", we also mean:
We will from time to time update this Privacy Notice as we undertake new personal data practices or adopt new privacy policies.
WHO WE ARE
We are Europe Arab Bank plc, a company incorporated in England with company number 05575857. We act as a data controller in respect of your personal data. Our address is:
Europe Arab Bank plc
35 Park Lane, Mayfair
London
W1K 1RB
DATA PRIVACY MANAGER
The Bank has a designated Data Privacy Manager who can assist if you have queries about this Privacy Notice or wish to exercise any of the rights mentioned in it. Either write directly to the above address or use the contact details below:
E-mail: dpo@eabplc.com
INFORMATION WE COLLECT
When you request to use our services or products, such as opening an account or applying for a mortgage, we will ask you to provide us with information about yourself for security, identification verification and account management purposes.
We process your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. EAB cannot provide products and services to our clients without this information being provided.
We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice.
The personal data that we may process includes the following categories of information about you (the examples provided within each category are not exhaustive):
The information we require from you will be explained by your Relationship Manager or a member of Bank staff at the time of opening an account or when information is updated.
HOW WE COLLECT YOUR INFORMATION
We will collect your information in the following ways:
THE BASIS FOR PROCESSING YOUR PERSONAL INFORMATION
We use your personal information for the following reasons:
Performance of Contract
We will process your personal information when that information is necessary to perform our contract with you or for taking steps prior to entering into the contract with us. We will do this for providing you with the product applied for and servicing that product during the life of the relationship. This could include:
Legitimate Interests
We will process your personal information where we consider that it is, on balance, when having considered your rights and freedoms, appropriate for us to do so for the following legitimate interests (for ourselves and in some cases other organisations as listed below):
Legal Obligations
We will process your personal information when it is necessary to comply with our legal obligations including:
WHO WE HOLD INFORMATION ON
We hold information on customers, and where required by the product(s) applied for or by our legal obligations, we may also hold information on their associates, trustees, beneficial owners and guarantors.
If you apply for a product with a guarantor, that person will see this Privacy Notice when he/she submits his own personal information to us because he/she must necessarily provide his details and sign the application form.
If there is somebody who has power of attorney over your affairs, that person will see this Privacy Notice when we make contact with him/her directly.
Where the customer is a corporate entity, information will be held on the individual signatories, controllers, directors, trustees, and beneficial owners.
SHARING YOUR INFORMATION
We will only share your personal information where we are required to do so or where you have provided your consent; specifically in the following instances:
PROCESSING PERSONAL DATA OUTSIDE THE UK OR EUROPEAN ECONOMIC AREA (EEA)
We are part of the Arab Bank Group which is headquartered in Amman, Jordan.
Being part of this international group means that we may share your personal data with members of the group, and also with other organisations located in countries outside the UK or EEA that may not offer the same levels of protection. When we do this we will always ensure that the transfer is lawful and appropriate safeguards are in place before personal information is transferred.
Our parent, Arab Bank plc, processes personal data for us outside the UK and EEA under a specific form of contract approved by the European Commission, which gives personal data the same protection as it has in the UK or EEA.
Please refer to our Data Privacy Manager contact details if you would like to have more information about the safeguards that are applied, under 'How to Exercise Your Rights or Make a Complaint'.
DATA RETENTION
We only retain your data for as long as is necessary and for the purpose specified in this notice.
If you would like further information about our data retention practices for specific types of data please contact our Data Privacy Manager using the contact details provided in this notice.
CALL RECORDING AND MONITORING
We may monitor and/or record phone calls. We may use recordings
Our lawful basis for call recording under data protection law is that it is necessary for our legitimate interests or in some cases for compliance with our legal obligations.
YOUR RIGHTS
You have the right to access and obtain a copy of your data on request.
To make such a request, please refer to the section at the end entitled "How to Exercise Your Rights or Make a Complaint."
There are other rights that individuals have under data protection laws (as listed below) that the Bank is obliged to comply with:
All requests are reviewed and measured against the Bank's lawful basis for collection of personal information.
HOW TO EXERCISE YOUR RIGHTS OR MAKE A COMPLAINT
The Bank welcomes the opportunity to answer any questions you may have about this statement or how it safeguards and confidentiality of information of data subjects.
If you wish to exercise your rights under the Data Protection Act, please contact our Data Privacy Manager. Either email dpo@eabplc.com citing "Data Protection" or write to the address below:
Data Protection
EAB plc
35 Park Lane, Mayfair
London W1K 1RB
To make a complaint about how your personal data is used, please refer to our complaints process which can be found here.
If you have any concerns about the way we use your information and are not happy with the response provided following an enquiry with the Bank's Data Privacy Manager you can also raise your concerns with the Information Commissioner's Office (ICO) which regulates the processing of personal data:
https://ico.org.uk/concerns/ or call 0303 123 11130.
Last reviewed by Europe Arab Bank October 2022