Authorised Push Payment (APP) Fraud
What is it?
Fraudsters attempt to trick you into authorising a payment to a seemingly legitimate account.
FRAUD AWARENESS
Find out how
to keep your
money safe
Find out how to keep your money safe in a
changing world with our fraud prevention tips.
Protecting you against fraud
At Europe Arab Bank, your security is our priority. As your trusted partner in managing your financial affairs, we are committed to safeguarding you against fraud attempts. We understand that our clients value privacy and expertise, and we are committed to providing you with the knowledge and tools needed to protect yourself from fraudulent activities.
Fraudsters are becoming increasingly sophisticated, and it is essential to stay informed.
Here are some common types of fraud and
actionable steps to prevent them:
Card Fraud
What is it?
Unauthorised transactions are made using your debit or credit card details.
Impersonation Fraud
What is it?
Scammers pose as trusted individuals or institutions to extract personal information or payments.
Phishing
What is it?
Fraudsters attempt to trick you into sharing sensitive information such as passwords, debit card numbers, by posing as a trusted entity.
Digital Fraud
What is it?
This refers to fraud activities conducted through online platforms or digital technologies such as mobile & online banking.
Additional Guidance
Stay Secure. Stay Informed.
Fraud involves a broad range of activities beyond those that we have shared with you. There are a number of resources below to help you keep up to date.
MORE INFORMATION
Authorised Push Payment (APP) Fraud
Types of APP Fraud
- Invoice or Mandate Fraud: Fraudsters impersonate suppliers to request payments to fraudulent accounts.
- Purchase Fraud: Victims pay for goods or services that don’t exist.
- Investment Fraud: Promises of high returns lure victims into fraudulent schemes.
- Impersonation of a Bank/Authority: Fraudsters claim to be bank or government officials requesting transfers to “safe accounts.”
Tips to Prevent APP Fraud:
- Always verify payment requests directly using trusted contact details.
- Be cautious of urgent requests for payments, that pressure you to act.
- Use Confirmation of Payee services to confirm recipient details (Available for sterling payments only).
MORE INFORMATION
Card Fraud
Types of Card Fraud
- Lost or Stolen Cards: Fraudsters use misplaced or stolen cards for unauthorised transactions.
- Counterfeit Cards: Criminals clone card details to create fake cards.
- Card Not Present (CNP) Fraud: Unauthorised transactions occur without physical card use, often online.
- ATM Skimming: Devices installed on ATMs capture card information and PINs.
Tips to Prevent Card Fraud:
- Regularly monitor your bank statements for unauthorised transactions.
- Never share your PIN, card details or security OTP, keep your details private.
- Use secure ATMs and cover the keypad when entering your PIN.
- Report lost or stolen cards immediately and block them via your mobile app as soon as possible.
MORE INFORMATION
Impersonation Fraud
Types of Impersonation Fraud
- Bank Impersonation: Fraudsters claim to be your bank and request personal or financial information.
- Government Official Impersonation: Scammers pose as tax authorities or law enforcement demanding money.
- Tech Support Fraud: Fraudsters impersonate IT support to access your devices or accounts.
- Friend/Family Impersonation: Fraudsters can send a message claiming to be a loved one in distress asking for financial help.
Tips to Prevent Impersonation Fraud:
- Always verify the identity of the caller or sender through official channels.
- Avoid sharing personal or financial information over the phone or email.
- Never share your PIN, card details or security OTP, keep your details private.
- Remember, legitimate organisations will never ask for your full password or PIN.
MORE INFORMATION
Phishing Fraud
Types of Phishing Fraud
- Email Phishing: Fraudsters send fake emails pretending to be legitimate organizations.
- Smishing: Scammers send fraudulent text messages with malicious links or fake requests.
- Vishing: Voice phishing involves scammers making calls to extract sensitive information.
- Clone Phishing: A legitimate email is cloned and replaced with malicious content.
Tips to Prevent Phishing Fraud:
- Avoid clicking on links or downloading attachments from unknown sources.
- Verify the sender’s email address carefully for subtle discrepancies.
- Use spam filters and report phishing emails to your bank or email provider.
MORE INFORMATION
Digital Fraud
Types of Digital Fraud
- Mobile Malware: Apps or downloads infect your phone to steal data.
- Account Takeover Fraud: Criminals gain access to your online accounts to steal funds or information.
- Online Shopping Fraud: Fake e-commerce sites trick users into paying for non-existent goods.
- Ransomware Attacks: Malicious software encrypts your data until a ransom is paid.
- Social Engineering Scams: Fraudsters manipulate victims to reveal sensitive information
Tips to Prevent Digital Fraud:
- Keep your devices updated with the latest security patches.
- Use strong, unique passwords and enable two-factor authentication.
- Avoid downloading apps or software from unverified sources.
- Monitor your accounts regularly for suspicious activity.
- Never share your PIN, card details or security OTP, keep your details private.
MORE INFORMATION
Additional Resources
Please click the logos below for more fraud awareness tips.
(Links open in a new tab)
How to report suspicious activity
Our commitment to your security extends beyond these tips. Should you have any concerns or suspect fraudulent activity, please contact your manager directly, or for out of hours support call our dedicated helpline on +44 207 712 8833.
Our team is here to assist you with any inquiries and provide support tailored to your needs.
