Your Privacy Matters to Us
At Europe Arab Bank, we understand how important it is to our customers that private customer information is kept confidential and secure. We are dedicated to protecting your privacy and providing you with the highest level of service. This statement outlines how Europe Arab Bank collects, uses, and protects the security of your information.
Who we are
In this privacy statement references to "we", "us" and "our" relate to Europe Arab Bank plc. References to "our Website" or "the Website" relate to eabplc.com
Safeguarding the Security of Your Financial Information
We employ safeguards to protect information about our customers and to prevent fraud.
Our systems use technologies such as firewalls (which are designed to protect systems from intrusion).
We train our employees to protect information about our customers
We continually enhance our security tools and processes.
How You Can Help Protect Your Privacy
Do not share your account information, passwords, user IDs, PINs, code words or other confidential information with others.
Do not provide confidential information by telephone to unknown callers.
Do not provide confidential information online unless you initiated the contact; know the party with whom you are dealing.
When conducting business over the Internet, always use a secure browser, exit online applications as soon as you finish using them, and make sure you have virus protections and update them regularly.
Protect and properly dispose of your account records.
What Information We Collect To Serve Your Financial Needs
The information we collect about you helps us to better understand your financial needs and to provide a more personalized, efficient service to you. The information we gather comes from a variety of sources, including:
Information you provide to us (such as information on applications about assets and income).
Information related to your transactions with us (such as account balance and payment history).
Information obtained when you use Internet services (such as application and transaction information and information contained in e-mails you send us).
Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).
Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website.
Call Recording and Monitoring
We may monitor or record calls to and from EAB in case we need to check we have carried out your instructions correctly and to improve our quality of service.
We have taken reasonable steps to ensure that electronic mail and other transmissions passing over the telephone are not interfered with by third parties. However, we cannot guarantee the privacy or confidentiality of any information passing over the telephone or that it will not be interfered with.
We use two types of cookie on our websites:
session cookies which are temporary cookies which remain in the cookie file of your computer or our server until you close your browser at which point they are deleted.
persistent or stored cookies that remain permanently on the cookie file of your computer.
Click here for more information about cookies.
Via Google Analytics we automatically collect and store only the following information about your visit:-
• the internet domain and IP address from where you access our Website;
• the type of browser software and operating system used to access our Website;
• the date and time you access and leave our Website;
• the pages you enter, visit and exit our Website from;
• if you linked to our Website from another Website, the address of that Website;
We use the information we collect to help us identify click stream patterns, to improve our Website and to learn about the number of visitors to our Website and the types of technology our visitors use and thereby ensure that the pages appeal to a wide audience.
• We use a cookie to record the fact that cookies have been accepted. This is a persistent cookie that remembers your choice on subsequent visits to the site.
• We use a cookie to record the fact that consent for cookie has been declined. This is stored on the EAB website server and expires after 30 minutes.
Opting In or Out of Cookies
To comply with the e-Privacy Directive we must ask for your consent to set cookies. We do this by adding a footer to each page, asking you to accept or reject the cookies by clicking on "I agree" or "No thinks".
If you click on “I agree” cookies will remain in place and the footer will change so that you still have the option to reject cookies should you change your mind.
If you click on “No thanks” the cookies used for statistical purposes will be removed and the footer will change so that you still have the option to accept cookies if you change your mind.
You can make the choice to accept or reject cookies here:
Disabling Cookies on Your Browser
Most browsers allow you to refuse to accept cookies. For example, in internet explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy” and selecting “Block all cookies” using the sliding selector. This will. However, have a negative impact upon the usability of many websites. Click here for more information on how to disable cookies.
Cookies set by Third Parties
We sometimes link to other websites and embed video content on our site from third party suppliers. As a result, when you visit a page with content embedded from, for example, our video supplier, you may be presented with cookies from these websites. EAB does not control the dissemination of these cookies. You should check the third party websites for more information about these.
We carefully use all information collected about you as described in the following section.
How Do We Use Your Information?
Any personal information provided by you to Europe Arab Bank will be used for the purpose of providing and operating the products and services you have requested and for other related purposes which may include updating and enhancing Europe Arab Bank records, understanding your financial needs, conducting credit checks, reviewing credit eligibility, advising you of other products and services which may be of interest to you, for crime/fraud prevention, debt collection purposes, for purposes required by law or regulation, and to plan, conduct and monitor Europe Arab Bank business.
How We May Share Information?
Any personal information we collect from you will be used in accordance with the Data Protection Act 1998 and other applicable laws. Third parties will not be allowed to use your personal information for their own purposes. However, we may share the information about you and your dealings with us, to the extent allowed by law, to:
Europe Arab Bank EU Branches
Arab Bank plc, registered in Amman, Jordan; and disclosures required by law.
Data many be transferred to Jordan for the purpose of credit risk management and the production of the Arab Bank plc Report and Accounts. All Arab Bank staff as well as third parties within the EU with permitted access to your information are required to observe our confidentiality obligations.
We Strive to Maintain Accurate Information
We strive to maintain complete and accurate information about you and your accounts. If you ever believe that our records contain inaccurate or incomplete information about you, please contact us to let us know. We are committed to resolving any inaccuracies as quickly as possible.
If You Have Questions, Contact Us
We welcome the opportunity to answer any questions you may have about this statement or the safeguarding and confidentiality of information about our customers. For more information contact us.