Complaints Procedure

Europe Arab Bank plc has internal procedures for the reasonable and prompt handling of complaints.

In the first instance you should contact the person who normally handles your account and notify them of your complaint. If your account handler is unable to remedy your complaint, they will refer you to their department manager. If you would rather not speak to your account handler about your complaint, or they are unavailable, please ask to speak to their department manager.

For more about our complaints procedure please click here.

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