Your Privacy Matters to Us

At Europe Arab Bank, we understand how important it is to our customers that private customer information is kept confidential and secure. We are dedicated to protecting your privacy and providing you with the highest level of service. This statement outlines how Europe Arab Bank collects, uses, and protects the security of your information.

Who we are

In this privacy statement references to "we", "us" and "our" relate to Europe Arab Bank plc. References to "our Website" or "the Website" relate to eabplc.com

Safeguarding the Security of Your Financial Information

• We employ safeguards to protect information about our customers and to prevent fraud.
• Our systems use technologies such as firewalls (which are designed to protect systems from intrusion).
• We train our employees to protect information about our customers
• We continually enhance our security tools and processes.

How You Can Help Protect Your Privacy

• Do not share your account information, passwords, user IDs, PINs, code words or other confidential information with others.
• Do not provide confidential information by telephone to unknown callers.
• Do not provide confidential information online unless you initiated the contact; know the party with whom you are dealing.
• When conducting business over the Internet, always use a secure browser, exit online applications as soon as you finish using them, and make sure you have virus protections and update them regularly.
• Protect and properly dispose of your account records.

What Information We Collect To Serve Your Financial Needs

The information we collect about you helps us to better understand your financial needs and to provide a more personalized, efficient service to you. The information we gather comes from a variety of sources, including:

• Information you provide to us (such as information on applications about assets and income).
• Information related to your transactions with us (such as account balance and payment history).
• Information obtained when you use Internet services (such as application and transaction information and information contained in e-mails you send us).
• Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).
• Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website.
• Data recorded by the Website which allows us to recognise you and your preferred settings, this saves you from re-entering information on return visits to the site. Such data is recorded locally on you computer through the use of cookies. Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browsers "help" facility.

We carefully use all information collected about you as described in the following section.

How Do We Use Your Information?

Any personal information provided by you to Europe Arab Bank will be used for the purpose of providing and operating the products and services you have requested and for other related purposes which may include updating and enhancing Europe Arab Bank records, understanding your financial needs, conducting credit checks, reviewing credit eligibility, advising you of other products and services which may be of interest to you, for crime/fraud prevention, debt collection purposes, for purposes required by law or regulation, and to plan, conduct and monitor Europe Arab Bank business.

How We May Share Information?

Any personal information we collect from you will be used in accordance with the Data Protection Act 1998 and other applicable laws. Third parties will not be allowed to use your personal information for their own purposes. However, we may share the information about you and your dealings with us, to the extent allowed by law, to:

• Europe Arab Bank EU Branches
• Arab Bank plc, registered in Amman, Jordan; and
• disclosures required by law.

Data many be transferred to Jordan for the purpose of credit risk management and the production of the Arab Bank plc Report and Accounts. All Arab Bank staff as well as third parties within the EU with permitted access to your information are required to observe our confidentiality obligations.

We Strive to Maintain Accurate Information

We strive to maintain complete and accurate information about you and your accounts. If you ever believe that our records contain inaccurate or incomplete information about you, please contact us to let us know. We are committed to resolving any inaccuracies as quickly as possible.

If You Have Questions, Contact Us

We welcome the opportunity to answer any questions you may have about this statement or the safeguarding and confidentiality of information about our customers. For more information contact us.